Terms & Conditions
Welcome to Navya Travels. By booking our taxi services, you agree to the following terms and conditions. Please read them carefully before confirming your booking.
1. Booking Confirmation
A taxi booking is considered confirmed only when:
- Availability is confirmed by our team
- Booking details are verified
- Confirmation is shared via call, WhatsApp, or email
Navya Travels reserves the right to refuse or cancel bookings due to unavailability or incorrect information.
2. Pricing & Payment
- All fares are fixed and communicated before booking confirmation.
- Toll tax, parking charges, and driver allowance (if applicable) will be clarified at the time of booking.
- Advance payment may be required for long-distance or airport transfers.
- Remaining payment must be completed at the end of the trip unless otherwise agreed.
3. Cancellation by Customer
Cancellation charges may apply as follows:
- More than 24 hours before pickup: No cancellation charges
- Within 24 hours of pickup: Up to 25% cancellation fee
- Within 4 hours of pickup: 50% cancellation fee
- No show: No refund
Advance payments, if any, will be refunded after deducting applicable charges.
4. Cancellation by Navya Travels
In rare situations such as:
- Vehicle breakdown
- Driver unavailability
- Road restrictions
- Natural emergencies
We will attempt to arrange an alternative vehicle. If not possible, a full refund of advance payment will be issued.
5. Waiting Time Policy
- For airport pickups, 60 minutes of waiting time is complimentary after flight landing.
- For local or intercity pickups, 15–30 minutes waiting time is allowed.
- Additional waiting time may be chargeable.
6. Delays & Traffic Conditions
Navya Travels is not responsible for delays caused by:
- Heavy traffic
- Weather conditions
- Roadblocks or diversions
- Government restrictions
Passengers are advised to plan travel time accordingly, especially for airport transfers.
7. Passenger Responsibility
Passengers must:
- Provide correct pickup and drop details
- Maintain proper behavior during travel
- Avoid carrying illegal or hazardous items
- Ensure luggage does not exceed vehicle capacity
Navya Travels reserves the right to terminate service in case of misconduct.
8. Luggage Policy
Each vehicle has limited luggage capacity:
- Sedan: Standard luggage for up to 4 passengers
- SUV: Larger luggage capacity
Extra luggage must be informed in advance.
9. Liability Limitation
Navya Travels is not liable for:
- Loss or damage of personal belongings
- Missed flights due to late departure by passenger
- Delays caused by unforeseen circumstances
Passengers are responsible for personal items.
10. Modifications to Booking
Changes in:
- Pickup time
- Travel date
- Pickup or drop location
May result in additional charges depending on availability.
11. Force Majeure
Navya Travels is not responsible for service interruptions caused by:
- Natural disasters
- Political unrest
- Pandemic restrictions
- Government travel bans
We will assist in rescheduling wherever possible.
12. Contact Information
For booking support, cancellation, or inquiries:
Navya Travels
Email: navyantravels8732@gmail.com
Phone: +91 8347760113